Information about shipping, delivery, and ordering from us.
If you have any questions about our product range, please get in touch with our Customer Service team and they would be happy to help!. We often leave out of stock items on our website so that our customers can sign up to be notified when the product
Once you’ve found your perfect match in our range, you’ll need to click ‘Add to bag’. You can either carry on shopping or click the bag icon the top right corner of your screen to review your bag or continue you through to checkout. If you have any a
If you would like to make changes to your bag before checking out, simply click the bag icon at the top right of your screen and click the trash can icon to remove a product from your bag.
All orders will need to be placed on our website through your online account but our Customer Service team is always happy to help you if you have any questions about the ordering process.
Your billing address will need to match your payment details but you are welcome to select a separate shipping address. If your shipping address is located in a different country, you may need to shop on our International website or our United States
We will send you an email as soon as your order has been shipped that will include your tracking information so you can keep an eye on your delivery right up until it reaches your door. Please note that there may be dispatch delays during busy promot
You can check the status of your order by logging into your account. If you have not created an account yet, you can create one to view your order status even if you checked out as a guest. Your order details will automatically be pulled through to y
Once your order has been placed, sadly, we cannot make changes to it. If you would like to cancel your order and repurchase, please contact our Customer Service team. We will try our best to cancel your purchase but this is not always possible depend
Not to worry, these things happen!. Once your order has been placed, sadly, we cannot make changes to it but we may be able to cancel it for you. If you would like to cancel your order and repurchase, please contact our Customer Service team. We will
We are so sorry to hear there may be an issue with your purchase. Please get in touch with our Customer Service team and we would be happy to look into this for you asap. To speed the process up, it would be great if you could please provide the bel
We are so sorry to hear you have received the wrong item. We pack and ship all of our ICONIC London orders with care but errors do occasionally occur. Please get in touch with our Customer Service team and we would be happy to look into this for you
We are so sorry to hear your item is missing. We pack and ship all of our ICONIC London orders with care but errors do occasionally occur during shipment and delivery. Please get in touch with our Customer Service team and we would be happy to look