What do I do if my item is faulty or broken?Updated a year ago

We are so sorry to hear there may be an issue with your purchase.

Please get in touch with our  Customer Service team and we would be happy to look into this for you asap. 

To speed the process up, it would be great if you could please provide the below information:

• Your order number
• A description of your product and the fault you are concerned about 
• A photo or video of the fault 

Unfortunately we are only able to assist with products that are purchased directly from our website. If your item was purchased from one of our retailers, please reach out to them directly.