Where is my invoice?
To minimise use of paper, we do not include invoices with our deliveries. Your payment information can be found in your order confirmation sent you over email.
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Payments
Information about paying for your purchase and applying discounts.
How do I get a VAT invoice?
To access a VAT invoice, please contact our Customer Service team with the relevant order reference.
My order didn't go through but I have a pending payment?
If you have any concerns regarding your payment, please contact our Customer Service team.
How do I apply my discount code?
Once you're ready to checkout, follow through the prompts until you reach the first page of checkout where there is the option to enter your shipping details. On the first page of checkout you will see a box labelled GIFT CARD OR DISCOUNT CODE and yo
Why isn't my discount code working?
We're really sorry to hear your discount isn't applying as expected. Our discounts do not apply to already reduced items including sale items, bundles, and gift sets and are only applicable for a short period of time. If you are certain you are meeti
How do I redeem my gift card?
Once you're ready to checkout, follow through the prompts until you reach the first page of checkout where there is the option to enter your shipping details. On the first page of checkout you will see a box labelled GIFT CARD OR DISCOUNT CODE and yo
Do you offer a professional discount?
We would love to have you as part of our Iconic London Pro Programme. Please visit our application page to apply.
Do you offer a student discount?
We offer a 10% discount in partnership with Student Beans. To apply for a Student Beans discount or login to your account, please visit our student discount page.
Do you offer an NHS discount?
We are proud offer a 15% discount for our NHS heroes. To apply for an NHS discount, please visit our NHS discount page.