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Returns and refunds

Information on how to return your order and our returns policy.

What is your returns policy?

Simply return the item in its original condition and packaging within 30 days of receiving your order for an exchange or refund. For health, safety and hygiene reasons, we will not be able to offer a refund, replacement or exchange on used items. We

How do I return my order?

Please follow the below instructions so we can process your return as quickly as possible:. To start a free return, please use our Royal Mail Returns Portal here. Fill out the RETURNS FORM including your name and order number, and state whether you w

How will I receive my refund?

Once we have received your package, providing the items have been returned in line with our returns policy, your refund will be issued within 21 days. Your refund will be confirmed by email, and funds will be returned to your original payment method.

How will I receive my exchange?

Once we have received your package, providing the items have been returned in line with our returns policy, your exchange will be issued within 21 days. Your exchange will be confirmed by email and will be issued to the original purchase address.

Looking for the legal stuff? Check out our privacy noticefor the need-to-know on how we handle your deets. Iconic London (Holdings) Limited c/o Browne Jacobson LLP15th Floor 6 Bevis Marks London EC3A 7BA Company Number: 05014226 UK Customer Enquiries For any questions or more information on products please use the contact form below or email us along with your Order Number (if you have one) Please allow up to 48 hours for a reply, though we endeavour to reply to all emails as quickly as possible. OFFICE HOURS Monday - Friday: 9am - 5.30pm Saturday: 10am - 4pm For further details on how any of this information is used please refer to our Privacy Notice