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Privacy Policy

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Terms and Conditions

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Cookie Notice

ICONIC London UK Shop

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ICONIC London Customer Service 

Information about our website and Terms and Conditions.

Website

Is ICONIC London Cruelty free?

How do I try your products in person?

How do I leave a product review?

How do I use my Iconic London products?

Do Iconic London products contain parabens?

Are Iconic London products Gluten Free?

Is Iconic London vegan?

What do I do if I’ve had an allergic reaction to one of your products?

Are your products fragrance free?

Are your products suitable to use whilst pregnant?

Are your products non-comedogenic?

Do your products contain SPF?

Do your products contain palm oil?

Is your packaging sustainable & eco-friendly?

Products queries

How do I create an account?

Are my personal details safe if I create an account?

What should I do if I've forgotten my password?

How do I unsubscribe?

How do I change my address details?

How do I register for special offers?

My Account

An item I want to purchase is out of stock but is still on your website?

How do I place an order?

Can I make changes to my items once added to my bag?

Can I make an order over the phone?

Can I place an order to a different address?

How will I know when my order has been shipped?

What is the status of my order?

How do I make changes to my order?

What do I do if I have ordered the wrong item?

What do I do if my item is faulty or broken?

What do I do if I have received the wrong item?

What do I do if my item is missing?

Ordering

Where is my invoice?

How do I get a VAT invoice?

My order didn't go through but I have a pending payment?

How do I apply my discount code?

Why isn't my discount code working?

How do I redeem my gift card?

Do you offer a professional discount?

Do you offer a student discount?

Do you offer an NHS discount?

Payments

What is Klarna?

What is Klarna's 'Pay in 30 days' option?

What happens if I pay with Klarna and then make a return?

There's something wrong with my Klarna order. Do I still need to pay for it?

I have not received my order. What happens to my Klarna statement?

My Klarna statement is incorrect. What should I do?

What happens if I don’t pay for my Pay in 30 days Klarna order?

What happens if I don’t pay for my 'Pay in 3' Klarna order?

What is Klarna's 'Pay in 3' option?

How to shop with Klarna

How do I check on my Klarna payments?

Are my details safe with Klarna?

Klarna

What should I do if I haven't received my order?

What delivery options do you offer?

How long will delivery take?

What happens if I am not home to accept my delivery?

My order is taking too long to be delivered, can I cancel it?

How do I track my order?

Delivery

What is your returns policy?

How do I return my order?

How will I receive my refund?

How will I receive my exchange?

Returns and refunds

Who is eligible to join ICONIC Insiders?

How do I earn points?

Can I earn points for buying ICONIC London items in stores or on other websites?

Do I get points for leaving reviews?

How do I spend points?

How is my tier status calculated?

How do I check my points balance?

Do my points expire?

I’m a Gold or Platinum level customer.  How will I receive access to early or exclusive sales and offers?