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ICONIC London Customer Service 

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Once we have received your package, providing the items have been returned in line with our returns policy, your exchange will be issued within 21 days. Your exchange will be confirmed by email and will be issued to the original purchase address.

How will I receive my exchange?

Returns and refunds

Is ICONIC London Cruelty free?

How do I try your products in person?

How do I leave a product review?

How do I use my Iconic London products?

Do Iconic London products contain parabens?

Are Iconic London products Gluten Free?

Is Iconic London vegan?

What do I do if I’ve had an allergic reaction to one of your products?

Are your products fragrance free?

Are your products suitable to use whilst pregnant?

Are your products non-comedogenic?

Do your products contain SPF?

Do your products contain palm oil?

Is your packaging sustainable & eco-friendly?

Products queries

How do I create an account?

Are my personal details safe if I create an account?

What should I do if I've forgotten my password?

How do I unsubscribe?

How do I change my address details?

How do I register for special offers?

My Account

An item I want to purchase is out of stock but is still on your website?

How do I place an order?

Can I make changes to my items once added to my bag?

Can I make an order over the phone?

Can I place an order to a different address?

How will I know when my order has been shipped?

What is the status of my order?

How do I make changes to my order?

What do I do if I have ordered the wrong item?

What do I do if my item is faulty or broken?

What do I do if I have received the wrong item?

What do I do if my item is missing?

Ordering

Where is my invoice?

How do I get a VAT invoice?

My order didn't go through but I have a pending payment?

How do I apply my discount code?

Why isn't my discount code working?

How do I redeem my gift card?

Do you offer a professional discount?

Do you offer a student discount?

Do you offer an NHS discount?

Payments

What is Klarna?

What is Klarna's 'Pay in 30 days' option?

What happens if I pay with Klarna and then make a return?

There's something wrong with my Klarna order. Do I still need to pay for it?

I have not received my order. What happens to my Klarna statement?

My Klarna statement is incorrect. What should I do?

What happens if I don’t pay for my Pay in 30 days Klarna order?

What happens if I don’t pay for my 'Pay in 3' Klarna order?

What is Klarna's 'Pay in 3' option?

How to shop with Klarna

How do I check on my Klarna payments?

Are my details safe with Klarna?

Klarna

What should I do if I haven't received my order?

What delivery options do you offer?

How long will delivery take?

What happens if I am not home to accept my delivery?

My order is taking too long to be delivered, can I cancel it?

How do I track my order?

Delivery

What is your returns policy?

How do I return my order?

How will I receive my refund?

Privacy Policy

Terms and Conditions

Cookie Notice

Website

Who is eligible to join ICONIC Insiders?

How do I earn points?

Can I earn points for buying ICONIC London items in stores or on other websites?

Do I get points for leaving reviews?

How do I spend points?

How is my tier status calculated?

How do I check my points balance?

Do my points expire?

I’m a Gold or Platinum level customer.  How will I receive access to early or exclusive sales and offers?

How will I receive my exchange?Updated a year ago