ICONIC London logo
ICONIC London logo
All articles

What do I do if my item is missing?Updated 6 months ago

We are so sorry to hear your item is missing. 

We pack and ship all of our ICONIC London orders with care but errors do occasionally occur during shipment and delivery. 

Please get in touch with our  Customer Service team and we would be happy to look into this for you asap. 

To speed the process up, it would be great if you could please provide the below information:

  • Your order number
  • A description of your product that is missing. 
  • A photo of the purchase you received and all the items received in the order. 
Was this article helpful?
Yes
No
Looking for the legal stuff? Check out our privacy noticefor the need-to-know on how we handle your deets. Iconic London (Holdings) Limited c/o Browne Jacobson LLP15th Floor 6 Bevis Marks London EC3A 7BA Company Number: 05014226 UK Customer Enquiries For any questions or more information on products please use the contact form below or email us along with your Order Number (if you have one) Please allow up to 48 hours for a reply, though we endeavour to reply to all emails as quickly as possible. OFFICE HOURS Monday - Friday: 9am - 5.30pm Saturday: 10am - 4pm For further details on how any of this information is used please refer to our Privacy Notice