ICONIC London

<div data-block="true" data-editor="7qfmk" data-offset-key="9c3u9-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9c3u9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="9c3u9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">Occasionally an order is unsuccessful due to an error with the customers billing details.</span></span></div></div><div data-block="true" data-editor="7qfmk" data-offset-key="bd6gc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="bd6gc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="bd6gc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="7qfmk" data-offset-key="b1q5l-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b1q5l-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="b1q5l-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">When there is a discrepancy with payment and shipping details (such as your shipping postcode not matching the postcode that your card is registered to) this amount is occasionally held by your bank for protection but it is unlikely we have successfully received your order.&#xA0;</span></span></div></div><div data-block="true" data-editor="7qfmk" data-offset-key="b2ken-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b2ken-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="b2ken-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="7qfmk" data-offset-key="3p6nq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3p6nq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3p6nq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">The amount should be returned to you shortly and you are welcome to place a new order with revised billing details.&#xA0;</span></span></div><p><br></p><p><span data-offset-key="3p6nq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">If you have any concerns regarding your payment, please <a href="https://www.iconiclondoninc.com/pages/contact-us">contact our Customer Service team.</a>&#xA0;</span></span></p></div>

If you have any concerns regarding your payment, please contact our Customer Service team.

My order didn't go through but I have a pending payment?

Payments

Is ICONIC London Cruelty free?

How do I try your products in person?

How do I leave a product review?

How do I use my Iconic London products?

Do Iconic London products contain parabens?

Are Iconic London products Gluten Free?

Is Iconic London vegan?

What do I do if I’ve had an allergic reaction to one of your products?

Are your products fragrance free?

Are your products suitable to use whilst pregnant?

Are your products non-comedogenic?

Do your products contain SPF?

Do your products contain palm oil?

Is your packaging sustainable & eco-friendly?

Products Queries

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Are my personal details safe if I create an account?

What should I do if I've forgotten my password?

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My Account

An item I want to purchase is out of stock but is still on your website?

How do I place an order?

Can I make changes to my items once added to my bag?

Can I make an order over the phone?

Can I place an order to a different address?

How will I know when my order has been shipped?

What is the status of my order?

How do I make changes to my order?

What do I do if I have ordered the wrong item?

What do I do if my item is faulty or broken?

What do I do if I have received the wrong item?

What do I do if my item is missing?

Ordering

Where is my invoice?

How do I get a VAT invoice?

How do I apply my discount code?

Why isn't my discount code working?

How do I redeem my gift card?

Do you offer a professional discount?

Do you offer a student discount?

Do you offer an NHS discount?

What is Klarna?

What is Klarna's 'Pay in 30 days' option?

What happens if I pay with Klarna and then make a return?

There's something wrong with my Klarna order. Do I still need to pay for it?

I have not received my order. What happens to my Klarna statement?

My Klarna statement is incorrect. What should I do?

What happens if I don’t pay for my Pay in 30 days Klarna order?

What happens if I don’t pay for my 'Pay in 3' Klarna order?

What is Klarna's 'Pay in 3' option?

How to shop with Klarna

How do I check on my Klarna payments?

Are my details safe with Klarna?

Klarna

What should I do if I haven't received my order?

What delivery options do you offer?

How long will delivery take?

What happens if I am not home to accept my delivery?

My order is taking too long to be delivered, can I cancel it?

How do I track my order?

Delivery

What is your returns policy?

How do I return my order?

How will I receive my refund?

How will I receive my exchange?

Returns and refunds

Privacy Policy

Terms and Conditions

Cookie Notice

Website

Who is eligible to join ICONIC Insiders?

How do I earn points?

Can I earn points for buying ICONIC London items in stores or on other websites?

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Do my points expire?

I’m a Gold or Platinum level customer.  How will I receive access to early or exclusive sales and offers?

My order didn't go through but I have a pending payment?Updated a month ago